Refund policy

We want you to love your purchase from Homelovers- Heaven. If you're not completely satisfied, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items The following items cannot be returned:

• Items damaged due to misuse or negligence
• Items without original packaging
• Sale or clearance items (unless faulty)

Refunds Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed within 7–10 business days to your original payment method.

Exchanges If you received a damaged or defective item, we will gladly exchange it at no additional cost. Please contact us within 30 days of delivery..

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How to Start a Return To initiate a return, please contact us at rothnerstephanus33@gmail.com with your order number and reason for return.

"For international orders (US, UK, EU and other regions), please allow 10–20 business days for delivery. Delivery times may vary depending on your location and customs processing. If your order hasn't arrived within 25 business days, please contact us at support@homeloversheaven.shop."